Use the Billing Info page to update the contact information for the Linode account. The email address saved on this webpage receives invoices, receipts, and credit card expiration warnings.
Note
Linode Support tickets are not sent to your Billing Contact email address, but to the email address for the relevant user.
Here’s how to update the contact information and the email address on the Account page:
Click the Account link in the sidebar.
Under the Billing Contact section, click Edit to show the Edit Billing Contact Info menu.
Update the contact information and the email address for the account.
Click Save.
The account’s billing contact information is now updated.
Linode uses the contact information on file in your account to notify and bill you. Keep this information current to prevent service interruptions. It’s especially important to keep your email address current.
The Billing Info and User & Grants pages have email address fields. The email addresses saved on these pages receive different notifications, as described in the following sections. If you are the only user, you should enter your email address on both pages. If there are multiple users, verify that the primary account holder’s email address is current on the Billing Info page.
See
Update Billing Contact Information
Modify User Account Email
Use the Users & Grants page to modify the email address associated with a user account. The email addresses listed on this page receive IP whitelist warnings, password reset messages, and support tickets for services that their associated users have permission to access. Users with limited account access can also receive invoices and receipts if granted access to that information.
Note
Only full account access users can receive threshold notification emails.
Here’s how to change a user’s email from the Users & Grants page:
Click the Account link in the sidebar.
Click the Users & Grants tab.
Click the User Profile link for the desired user.
Enter the updated email address in the Email field.
Click Save.
The user’s email address is now updated.
Note
If you do not have full account access, you can view your user profile settings and update your email address by clicking on your username at the top of the Cloud Manager screen and selecting Display.
You can grant other people access to your Linode Cloud Manager account by creating users and assigning permissions to restrict access to certain areas of the control panel. Adding users and configuring permissions is useful for groups that need to grant all team members access to the Linode Cloud Manager, or organizations that just want their billing department to have a separate account to receive invoices and billing information.
Note
A single user was automatically created for your account when you signed up for Linode. If you are the only person accessing the Linode Cloud Manager, you do not need to create any additional users on your account.
View All Users
Log in to the
Cloud Manager and select Account from the sidebar menu.
Navigate to the Users & Grants tab to display all users on the account. Your user account must have full unrestricted access to view this page.
Each user is listed in the table along with its username, email address, and the level of account access (full or limited).
Add a User
To provide another person with access to your Linode account, you can create another user. Each user can be created with full unrestricted access or limited restricted access. For more details on user permissions, see
Set User Permissions.
Navigate to the Users & Grants page in the Cloud Manager. See
View All Users.
Click the Add a User button to open the new user panel.
Enter the Username and Email for the user.
Toggle the Account Access button to give the user full or limited access to account features.
Click Submit. The user will receive an email with instructions on creating a password and logging in to the account.
If you granted the user full access, the account is created and no further action is required. If you granted the user limited access, continue with
setting user permissions.
Recover a Lost Username
Did you forget your Cloud Manager username? Recover it with the Forgot Username webpage. Here’s how:
Visit the
Forgot Username webpage.
Enter your email address in the Email field.
Click Submit.
In a couple minutes, you’ll receive an email message with any Linode Cloud Manager users that correspond to that email. If you do not receive information about any users, then you may have registered your account with a different email.
Remove a User
You can permanently remove a user account from the Linode Cloud Manager. Here’s how:
Navigate to the Users & Grants page in the Cloud Manager. See
View All Users.
Click the Delete link for the desired user. A warning appears asking you to confirm that you want to delete the user.
Click Delete in the warning to confirm deletion.
The user is removed and is no longer able to access the Linode Cloud Manager.
Change a Username
You can update a username, including your own, from the Linode Cloud Manager.
Navigate to the Users & Grants page in the Cloud Manager. See
View All Users.
Locate the user in the list and click on their User Profile link.
