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      November 2022

      Access Billing Information

      Most information and settings pertaining to billing are located within the
      Billing Info page of the Cloud Manager. Follow the instructions below to access this page:

      1. Log in to the
        Cloud Manager on a user account with one of the following permissions. See
        Setting User Permissions for more details.

        • Full account access (unrestricted).
        • Restricted user with Read-Write permissions under Billing Access. Users with Read Only permissions are able to see most billing information but they are not able to make changes.
      2. Click on the Account link on the left menu, which displays the
        Billing Info page.

      This page contains several sections:

      • Account Balance: The current balance on the account. This includes any past due amounts from unpaid invoices as well as any positive balance remaining from credits or promo codes. In the screenshot above, the account has a positive balance of $10.

      • Promotions: If there is an active promo/coupon applied to the account, it will be displayed here along with the remaining balance and any expiration date. If there are no active promotions, this section is hidden.

      • Accrued Charges: The charges that have accrued since your last invoice. This updates frequently to include the hourly charges (up to the monthly cap) for all paid services on the account, as well as any other charges. In the screenshot above, the account has accrued $8.51 of charges since the last invoice. See the
        Billing Overview guide for help understanding these charges.

      • Billing Contact: The name, address, phone number, and email address for the primary billing contact on the account. See
        Update Billing Contact Information.

      • Payment Methods: The payment methods that have been added to the account.

      • Billing & Payment History: Displays a list of previous invoices and payments, along with links to view or download each entry. See
        View Invoices and Payment History

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      Add a Promo Code

      A promo code adds a positive credit to an account, allowing you to pay for services using that credit. You’re able to add a promo code when signing up for an account. If you already signed up but haven’t entered a promo code, you may be able to do so from the Cloud Manager. To add a promo code to an existing account, certain conditions must be met:

      • The account must be less than 90 days old.
      • There must not be a negative balance on the account.
      • No other promo codes can already be applied to the account.
      • The user that’s logged in must have unrestricted permissions.

      If those conditions are met, you can add a promo code by following these instructions:

      1. Navigate to the Billing Info page in the
        Cloud Manager (see
        Accessing Billing Information).

      2. Under the Account Balance section, click the Add a promo code link.

        Account balance section of the Billing Info page

      3. In the Add promo code dialog box that is displayed, enter the promo code and click the Apply Promo Code button. You should now see the promotional credit amount reflected in your account balance.

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